ASL LLCColorado Complaint Access
Effective July 29, 2026

Privacy Policy

ASL LLC operates the Colorado SOMB Complaint Access Line and ASL Colorado License & Complaint Access. These services help people prepare, receive, and, when authorized, submit complaints through a telephone-accessible process.

Section updated September 28, 2026. Build scope: these disclosures describe the native Kotlin app com.autosecurelogin.sombaccess, including version 0.4.48 (448). Earlier WebView editions open the connected website and remain subject to the applicable website disclosures below. Google Play controls which version is available on each release track. Neither edition represents Colorado, SOMB, or any government entity.

Search information. Native provider searches send the name, county, and specialty terms you enter, an optional five-digit ZIP code, and search parameters over HTTPS to somb.autosecurelogin.com. A ZIP-radius request is used to locate public providers around that ZIP; it is not device GPS access. Standards searches send your question, selected population, and interface language to the ASL service, which uses the shared ASL Policy Lens standards engine. Do not submit names of clients, private case facts, health information, passwords, or other confidential information.

Device behavior. The native search features require no account or payment and do not request camera, microphone, contacts, device-location, or notification permissions. They do not register a push-notification token. Search forms, results, and errors are held in the running app and can survive tab changes and rotation; they are not a permanent history and may be cleared when the app process ends. Android app backup is disabled. Help remains available without Internet, but live searches do not.

Service traffic and external destinations. ASL and its infrastructure receive requests and technical connection information, such as IP address and client information. Operational and security logs may contain request information. No-account access does not promise anonymous traffic or the absence of server logs. The phone action opens the device dialer and does not automatically call. Official documents, provider websites, ASL terms, support, and privacy links open outside the native app; those destinations and the browser may process information under their own policies.

Public sources and separate services. Public records and standards remain under their responsible agencies' authority. Provider contact fields can include publicly available website enrichment; confirm current status and contact information with the provider and state directory. See the official Colorado SOMB standards and bulletins index. Native search does not file complaints, edit government records, collect card details, charge the complaint-service fee, or determine eligibility. Complaint, payment, telephone, or messaging terms elsewhere on this page apply only when those separate services are used.

Questions and choices. You can stop using searches, close the app, or uninstall it. For privacy questions about ASL-operated services and applicable requests, use ASL contact and support. ASL cannot delete agency-controlled public records or data independently controlled by a third-party destination.

Section updated September 19, 2026. ASL Colorado License Search (com.autosecurelogin.aslcoloradoaccess) is an independent AutoSecureLogin/ASL LLC public-record search app. It does not represent the State of Colorado, DORA, DPO, or any government entity.

Search data. No account is required for the app's public license search. When you search, the name, license number, or city you enter and the search parameters are sent over HTTPS to dora.autosecurelogin.com to retrieve public Colorado license records. Do not enter confidential complaint facts, health information, passwords, or other private information into these search fields.

Device behavior. The native license-search app does not request camera, microphone, contacts, or device-location access, and does not register for push notifications. Current form and result state can be retained while Android maintains the app task; the app does not offer a saved search-history list. App backup is disabled. The app's public search does not collect card details or charge the complaint-service fee described below.

Service traffic. ASL and the infrastructure serving a request receive its requested URL and technical connection information, such as IP address and client information. Operational and security logs may contain request information. No-account access should not be interpreted as anonymous network access or a promise that no server logs exist. Public state records remain under the responsible agency's control.

External websites. Official-source and help links open in your device browser. Colorado's sites, the browser, and other external services apply their own privacy practices and may use cookies, retain browsing history, or require human verification. ASL does not bypass those checks. The app does not edit official license records or make licensing decisions.

Questions and choices. You can stop using public search, clear the app's local data through Android, or uninstall it. Those actions do not delete state records or service-side security logs. Contact AutoSecureLogin support for privacy questions or requests concerning information ASL controls. For an official record correction, contact the responsible Colorado licensing authority.

Separate complaint service. The telephone, payment, text-message, document, and complaint-handling sections below apply when you choose those separate services; simply searching the Android license directory does not create a complaint, enroll you in messaging, or authorize a payment.

Information we process

We may temporarily process contact details, call transcripts, complaint facts, provider and license information, supporting documents, filing authorizations, document-delivery choices, and agency confirmation information. Complaint content may include sensitive health, treatment, legal, or supervision information.

How information is used

Information is used only to operate the requested complaint-assistance service: identify the correct provider or licensee, prepare documents, deliver approved documents, receive evidence, support caller-authorized filing, provide case updates, maintain security, and produce non-caller-identifying service statistics.

Telephone payment information

The voice-only complaint preparation and filing-assistance process has a $5.00 ASL LLC service fee. Credit or debit card numbers, expiration dates, and security codes are collected inside Twilio Pay and processed by Stripe. ASL LLC does not receive or store those card details. We may retain the service used, amount, currency, payment status, time, an encrypted processor confirmation, and limited records needed for accounting, refund, fraud, and chargeback handling.

Twilio and Stripe process payment information under their own privacy and security obligations. Choosing an anonymous agency complaint does not make the payment transaction anonymous to Twilio, Stripe, the card network, or the card issuer. Payment records are separated from temporary complaint content and may be retained longer where reasonably needed for financial recordkeeping or a payment dispute.

Text-message privacy

Text-message consent is optional and is not required to use the complaint service. Mobile numbers, text-message opt-in records, and consent are used only for the case-related messages the caller requested. We do not sell mobile information or use it for marketing.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Service providers that transmit or secure messages and documents may process only the information needed to perform those services for ASL LLC. Once a message or PDF reaches a caller’s device, mobile carrier, email account, or authorized recipient, ASL LLC cannot remove that recipient-controlled copy.

Retention and security

Complaint documents, transcripts, and evidence are encrypted while needed. The standard design deletes sensitive working content after filing or delivery and a short retry period. A minimal audit record and non-caller-identifying statistics may remain. ASL LLC uses access controls, encryption, logging, malware checks, and deletion procedures appropriate to the sensitivity of the material.

Choices and contact

Callers may decline text messages, choose email-only delivery, decline filing, or ask to stop future case-status messages. Reply STOP to opt out of text messages or HELP for help. For assistance, call (844) 932-0881.

View the SMS opt-in workflow · Read the Terms & Conditions

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